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Day: June 1, 2021

PHP Ticket System | Scale and streamline customer support

June 1, 2021

In our complimentary open-source it ticketing system, conversations with clients were spread out throughout numerous inboxes, from Skype to email, to live conversations. Silos existed and this made it difficult to have customer context as well as help our consumer’s important demands. These discussions were recorded in an open-source assistance work desk– that we built! […]

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